Staffing and Directing — Important Questions

It duplicates actual workplace conditions in a specially designed workshop away from the real workplace.

Step 1: Off-the-Job training means training happens AWAY from the actual workplace. Step 2: Lectures, case discussions, conferences, and video shows are standard off-the-job methods — they involve theory and discussion but not real equipment or conditions. Step 3: Vestibule Training is UNIQUE because even though it is conducted away from the real workplace, it attempts to DUPLICATE the actual conditions of the work environment in a specially designed workshop. Step 4: This means employees get realistic, hands-on practice without the pressure or risk of disrupting actual production. Step 5: Opt

Safety and Security Needs

Step 1: Apply Maslow's Hierarchy — needs are satisfied in order from bottom to top: Physiological → Safety & Security → Social → Esteem → Self-Actualisation. Step 2: The employee already has a job (income, food, shelter covered) — so Physiological needs are already met. Step 3: The KEY change is moving from TEMPORARY to PERMANENT employment. This addresses Economic Safety — the need for a stable, secure livelihood and protection against job loss in the future. Step 4: Safety and Security Needs include physical safety (from accidents, disease) AND economic safety (job security, stable income).

Diagonal Communication

Step 1: To identify the type of communication, analyse TWO key factors — the department and the hierarchical level of the people communicating. Step 2: Horizontal Communication occurs between people of the SAME level in DIFFERENT departments (e.g., production manager to sales manager). Step 3: Upward Communication flows from subordinate to superior. Downward Communication flows from superior to subordinate. Step 4: Diagonal Communication occurs between people who are NEITHER in the same department NOR at the same hierarchical level. Step 5: In this case, the cost accountant (Finance department

Unclarified Assumptions

Step 1: Identify the specific scenario — the sender ASSUMES the receiver knows basic things and therefore communicates only the major subject, skipping prerequisites. Step 2: This is the Semantic Barrier called Unclarified Assumptions — where the sender takes background knowledge for granted, causing gaps in the receiver's understanding. Step 3: Distrust is a Psychological Barrier where lack of trust between sender and receiver distorts message interpretation — not relevant here. Step 4: Premature Evaluation is when the RECEIVER judges the message before hearing all of it — this is a receiver-