Manager and Managerial Roles

Disturbance Handler

Step 1: The question describes a situation where a manager handles unexpected crises or conflicts. Step 2: The Disturbance Handler role involves taking charge and corrective action when an organisation faces unexpected problems. Step 3: Examples include resolving conflicts between employees, reacting to an insolvent customer, or adjusting to a strike. Step 4: The Entrepreneur role is about initiating changes. The Negotiator role is about formal negotiations. The Resource Allocator role is about distributing resources. Step 5: Therefore, the correct answer is Disturbance Handler.

Three

Step 1: The question is about the classification of Mintzberg's ten managerial roles. Step 2: Henry Mintzberg identified ten roles of a manager in his book 'The Nature of Managerial Work'. Step 3: He grouped these ten roles into three broad categories: Interpersonal Roles, Informational Roles, and Decisional Roles. Step 4: These three categories cover all ten specific roles — 3 interpersonal, 3 informational, and 4 decisional. Step 5: Therefore, the correct answer is Three.

Monitor

Step 1: The question asks us to identify which role does NOT belong to the Interpersonal category. Step 2: The three Interpersonal Roles are: Figurehead, Leader, and Liaison — all of which involve interacting with people inside and outside the organisation. Step 3: Monitor is an Informational Role, where the manager seeks and receives information about internal and external events. Step 4: Since Monitor belongs to the Informational category, it is NOT an Interpersonal Role. Step 5: Therefore, the correct answer is Monitor.

Spokesperson

Step 1: The question describes a role involving communication of the organisation's plans and policies to outsiders. Step 2: The Spokesperson role involves acting as the official representative of the organisation to the external world. Step 3: Examples include giving statements to the press, making speeches to local groups, and talking with suppliers about company policies. Step 4: Monitor is about gathering information. Disseminator is about sharing information internally. Entrepreneur is about initiating change. Step 5: Therefore, the correct answer is Spokesperson.