Different Methods of Communication

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Letters are an indispensable means of business communication. They help a business concern widen contacts, share information, provide authoritative proof, keep records for future reference, build good…

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The five C's of correspondence are clarity, correctness, completeness, conciseness, and courtesy. These are the essential qualities of a good business letter.

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Clarity makes the meaning of the letter easy to understand at first reading. It prevents misunderstanding and saves time. Clear thought and simple, common words help achieve clarity.

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Correctness means the letter should be correct in facts, spelling, grammar, layout, contents, and timing. A correct letter creates a good image and avoids confusion and loss of goodwill.

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Completeness can be checked by using the five 'W' questions: What, Where, Whom, Why, and Who. A complete letter contains all the necessary facts and answers all important questions.

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Conciseness means using as few words as possible without losing clarity, correctness, or courtesy. For example, 'enclosed is' is shorter and better than 'enclosed here with please find'.

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Courtesy shows consideration for the reader's feelings and creates a friendly attitude. A courteous letter has a better chance of getting a favourable response. Words like please, thank you, and sorry…

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Business writing should use simple words, avoid pompous words like metropolis and demonstrate, use active constructions, avoid ambiguity, and use short, direct sentences. Clear writing is easy to unde…