Different Methods of Communication — Flashcards

Answer

Letters are an indispensable means of business communication. They help a business concern widen contacts, share information, provide authoritative proof, keep records for future reference, build good…

Answer

The five C's of correspondence are clarity, correctness, completeness, conciseness, and courtesy. These are the essential qualities of a good business letter.

Answer

Clarity makes the meaning of the letter easy to understand at first reading. It prevents misunderstanding and saves time. Clear thought and simple, common words help achieve clarity.

Answer

Correctness means the letter should be correct in facts, spelling, grammar, layout, contents, and timing. A correct letter creates a good image and avoids confusion and loss of goodwill.

Answer

Completeness can be checked by using the five 'W' questions: What, Where, Whom, Why, and Who. A complete letter contains all the necessary facts and answers all important questions.

Answer

Conciseness means using as few words as possible without losing clarity, correctness, or courtesy. For example, 'enclosed is' is shorter and better than 'enclosed here with please find'.

Answer

Courtesy shows consideration for the reader's feelings and creates a friendly attitude. A courteous letter has a better chance of getting a favourable response. Words like please, thank you, and sorry…

Answer

Business writing should use simple words, avoid pompous words like metropolis and demonstrate, use active constructions, avoid ambiguity, and use short, direct sentences. Clear writing is easy to unde…