Different Methods of Communication — Syllabus
ICSE · Class 9 · Commercial Studies
What Different Methods of Communication covers in ICSE Class 9 Commercial Studies: 4 topics, for the 2026-27 session.
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Topics in Different Methods of Communication
1. Letters
- Letters are an indispensable means of business communication.
- Business letters help widen contacts when personal visits are not possible.
- Letters are useful for sharing information such as change of address, opening of a new branch, expansion of a branch, launching of a new product, or admission of a new partner.
2. Essentials of a Good Business Letter
- Clarity means the message must be clear at first reading.
- Correctness means correct facts, spelling, grammar, style, layout, and timing.
- Completeness means all necessary facts must be included.
3. Memo
- Memo is the short form of memorandum.
- The literal meaning of memorandum is a note to assist the memory.
- A memo is used for internal communication only.
4. Telephone Conversation
- Telephone and mobile phone are popular methods of oral communication.
- Telephone is used to exchange urgent information, make appointments, and establish contacts.
- It saves time by providing immediate contact.
Key Concepts
Central concept: Methods of communication in business and daily organisational life
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