Rights and Responsibilities of Consumers

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A consumer is a person who buys goods or services to be used or consumed by himself or herself or by someone else on behalf of the buyer. Goods may be consumable items or durable consumer goods. Examp…

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A consumer buys goods or services for use or consumption. A trader buys goods for resale. Example: a retail trader buying stationery from a wholesaler for resale is a trader, not a consumer.

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Consumerism is a movement by consumers to safeguard themselves and ensure fair and honest practices by manufacturers, traders, dealers, and service providers. It grows when consumers become alert and …

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Consumer rights are needed because consumers may face unfair trade practices, misleading advertisements, inferior goods, or poor services. These rights help consumers protect themselves from exploitat…

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The Consumer Protection Act, 1986 is a law that gives more comprehensive consumer protection than any other law. It covers goods and services and provides consumer protection councils and a semi-judic…

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The Act covers deficiency in services such as banking, insurance, financing, transport, telephone, electricity supply, housing, boarding and lodging, entertainment, and amusement.

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There are six rights of consumers: right to safety, right to be informed, right to choose, right to be heard, right to seek redressal, and right to consumer education.

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The right to safety means consumers have the right to be protected against marketing of goods that are injurious to health and life. Example: a substandard medicine or a leaking gas cylinder can lead …