Outsourcing

Answer

Outsourcing means any task, operation, job, or process that could be performed by employees within a company but is instead contracted to another party for a significant period of time. It can be done…

Answer

Offshoring is the most common model of outsourcing in which jobs are sent overseas to countries like India or China. Common examples include telephone call centers, tech-support, and computer programm…

Answer

Companies use outsourcing mainly to reduce costs and maintain their market position. Outsourcing helps them save money through economies of scale, lower labour costs in other countries, and better use…

Answer

When non-core work is given to outside experts, management gets more time for the company's core business. This allows executives to explore new revenue generation, accelerate projects, and pay more a…

Answer

BPO is the contracting of a specific business task, such as payroll, to a third-party service provider. It is usually done as a cost-saving measure. Example: an insurance company may outsource claims …

Answer

Common BPO work includes call/help centres, medical transcription, billing, payroll processing, data entry, IT services, and human resources functions.

Answer

ITES means Information Technology Enabled Service. The term is used because BPO is close to the IT industry. However, BPO does not mean only IT services; it also includes other business services.

Answer

Back office outsourcing is a category of BPO that includes internal business functions such as billing or purchasing. These jobs mainly support the internal working of the company.