Staff Training

Refresher training updates knowledge due to technological advancements, while remedial training corrects mistakes and shortcomings in existing work behaviour

Step 1: Understand refresher training — It is provided when existing work methods become obsolete due to rapid technological advancements. Its purpose is to update skills and knowledge to keep up with new technology. Step 2: Understand remedial training — This type is designed to correct mistakes and shortcomings in the work behaviour of employees who may have picked up faulty ways of doing work. Step 3: Key difference — Refresher training is about updating/upgrading knowledge; remedial training is about correcting wrong practices. Step 4: Eliminate wrong options — Option A reverses the defini

Training is a systematic, purposeful activity with clear objectives

Step 1: Analyze the key words in Dale S. Beach's definition — 'organised procedure' means it is structured and systematic, not random. 'Definite purpose' means it has a clear, specific goal in mind. Step 2: These two elements together emphasize that training is NOT accidental or informal — it is deliberately planned with specific outcomes. Step 3: Eliminate wrong options — Option A directly contradicts the definition; 'organised' is the opposite of spontaneous. Option C is wrong because the chapter mentions training is suitable for all levels — workers, supervisors, and executives. Option D co

Refresher training, triggered by rapid advancements in technology making existing skills obsolete

Step 1: Identify the scenario — Senior, experienced employees are struggling with newly installed ERP software. Their existing skills are no longer sufficient due to a technological change. Step 2: Match with the correct training type — Refresher training is specifically designed to update the knowledge and skills of employees when existing methods and techniques become obsolete. The chapter mentions that 'rapid advancements in technology have increased the need for refresher training.' Step 3: Eliminate wrong options — Induction training is for new employees joining the organisation; these ar

The trainee may cause damage to costly equipment and materials during learning

Step 1: Recall the demerits of on-the-job training from the chapter — It can lead to damage of costly equipment and materials, increased accidents, noise disturbance, and poor training quality if the supervisor is not a good trainer. Step 2: In vestibule training, even though equipment identical to the workplace is used, the training is conducted in a controlled environment by expert trainers. The risk of damaging critical production equipment is eliminated. Step 3: Eliminate wrong options — Option A (high cost) is actually a demerit of vestibule training, NOT on-the-job training. On-the-job t