Communication in Commercial Organisation — Syllabus
ICSE · Class 9 · Commercial Studies
What Communication in Commercial Organisation covers in ICSE Class 9 Commercial Studies: 3 topics, for the 2026-27 session.
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Topics in Communication in Commercial Organisation
Meaning and Characteristics of Communication
- The word communication is derived from the Latin word communis, meaning to share.
- Communication is sharing information and ideas to create mutual understanding between people.
- Communication is not only sending information; it also includes receiving, understanding, and responding.
Elements of the Communication Process
- The communication process is a set of related actions and reactions that together create sharing of meaning.
- Sender is the source of the message; it may be a speaker, writer, or actor.
- Encoding means putting ideas or facts into words, symbols, pictures, or gestures.
Role of Communication in a Commercial Organisation
- Communication is necessary for organised activity because people in an organisation must remain in continuous touch with each other.
- Without communication there can be no organisation because group behaviour cannot be influenced.
- Managers use communication for planning, organising, directing, and controlling.
Key Concepts
Central concept: Communication as the sharing of information and ideas to create mutual understanding in a commercial organisation
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