Communication Services — Chapter Summary
NIOS · Class 10 · Business Studies
Summary of Communication Services for NIOS Class 10 Business Studies. Part of the NIOS Class 10 Business Studies syllabus.
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Overview
Communication is the process of sharing facts, ideas, opinions, thoughts, and information through speech, writing, gestures, or symbols between two or more persons. In business, communication helps people send and receive information clearly, quickly, and accurately. The chapter explains the communi
Key Concepts
Communication is a process of sharing
Communication is a process of sharing facts, ideas, opinions, thoughts, and information through speech, writing, gestures, or symbols between two or m
The sender is the person who
The sender is the person who sends the message. It is also called the source.
The receiver is the person who
The receiver is the person who receives the message.
The message is the subject matter
The message is the subject matter of communication. It may contain facts, ideas, feelings, or thoughts.
Feedback is the receiver's response
Feedback is the receiver's response, reaction, or reply to the message, and it is directed towards the sender.
Learning Objectives
- Define communication clearly
- Identify the four elements of the communication process
- Explain why communication is important in business
- Distinguish between verbal and non-verbal communication
- Describe major means of communication such as letters, telegrams, telephones, telex, fax, e-mail, voice mail, and teleconferencing
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Sources & Official References
Content is aligned to the official syllabus. Refer to the board website for the latest curriculum.
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