Communication Services
NIOS · Class 10 · Business Studies
Quick revision notes for Communication Services — NIOS Class 10 Business Studies. Key concepts, formulas, and definitions for last-minute revision.
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Meaning and Process of Communication
- Communication is a process of sharing facts, ideas, opinions, thoughts and information through speech, writing, gestures or symbols between two or more persons.
- Communication happens when a sender sends a message to a receiver.
- The communication process is complete when the receiver understands the message and gives feedback.
Types of Communication
- Communication can be verbal or non-verbal.
- Verbal communication uses words and includes oral and written communication.
- Oral communication is communication through spoken words, such as lectures, meetings, group discussions, conferences and telephonic conversations.
Means of Communication
- Means of communication are the ways used to send messages when face-to-face contact is not possible.
- Letters are a low-cost written means of communication and help keep a record.
- Telegrams are used for urgent written messages and are charged according to the number of words used, including the address of the receiver and the sender's name.
Barriers to Effective Communication
- Barriers block the smooth interchange of ideas and information.
- There are eight listed barriers to effective communication: badly expressed message, screening or filtering, inattention, unclarified assumptions, resistance to change, mutual distrust, status and pos
- Badly expressed message leads to confusion because of poor wording, lack of clarity, inadequate vocabulary or inappropriate language.
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