Outsourcing
NIOS · Class 10 · Business Studies
Summary of Outsourcing for NIOS Class 10 Business Studies. Key concepts, important points, and chapter overview.
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Overview
Outsourcing is the practice of contracting a task, operation, job, or process to another party for a significant period of time. It can be done on-site or off-site. Off shoring is the common form in which jobs are sent overseas to countries like India or China, such as telephone call centers, tech-s
Key Concepts
Outsourcing means giving work that could
Outsourcing means giving work that could be done by employees inside a company to an outside party for a long period of time. The work may be done at
Off shoring is the most common
Off shoring is the most common model of outsourcing in which jobs are sent to another country, often where labour costs are lower.
BPO is the contracting of
BPO is the contracting of a specific business task, such as payroll or claims processing, to a third-party service provider. It is usually used as a c
Back office outsourcing includes internal business
Back office outsourcing includes internal business functions such as billing or purchasing.
Front office outsourcing includes customer
Front office outsourcing includes customer-related services such as marketing or technical support.
Learning Objectives
- Understand the meaning of outsourcing
- Differentiate between outsourcing, off shoring, BPO, and KPO
- Identify the main types of BPO
- Explain the advantages of BPO and KPO
- Recognize common examples and uses of outsourcing in business
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