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Chapter 11 of 20
Chapter Summary

Outsourcing

NIOS · Class 10 · Business Studies

Summary of Outsourcing for NIOS Class 10 Business Studies. Key concepts, important points, and chapter overview.

73 questions30 flashcards5 concepts

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Overview

Outsourcing is the practice of contracting a task, operation, job, or process to another party for a significant period of time. It can be done on-site or off-site. Off shoring is the common form in which jobs are sent overseas to countries like India or China, such as telephone call centers, tech-s

Key Concepts

Outsourcing means giving work that could

Outsourcing means giving work that could be done by employees inside a company to an outside party for a long period of time. The work may be done at

Off shoring is the most common

Off shoring is the most common model of outsourcing in which jobs are sent to another country, often where labour costs are lower.

BPO is the contracting of

BPO is the contracting of a specific business task, such as payroll or claims processing, to a third-party service provider. It is usually used as a c

Back office outsourcing includes internal business

Back office outsourcing includes internal business functions such as billing or purchasing.

Front office outsourcing includes customer

Front office outsourcing includes customer-related services such as marketing or technical support.

Learning Objectives

  • Understand the meaning of outsourcing
  • Differentiate between outsourcing, off shoring, BPO, and KPO
  • Identify the main types of BPO
  • Explain the advantages of BPO and KPO
  • Recognize common examples and uses of outsourcing in business

Frequently Asked Questions

What are the important topics in Outsourcing for NIOS Class 10 Business Studies?
Outsourcing covers several key topics that are frequently asked in NIOS Class 10 board exams. Focus on the core concepts listed on this page and practise related questions to build confidence.
How to score full marks in Outsourcing — NIOS Class 10 Business Studies?
Understand the core concepts first, then work through the 73 practice questions available for this chapter. Revise formulas and definitions regularly, and use flashcards for quick recall before the exam.

Sources & Official References

Content is aligned to the official syllabus. Refer to the board website for the latest curriculum.

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