Outsourcing — Chapter Summary

Outsourcing means giving work that could

Outsourcing means giving work that could be done by employees inside a company to an outside party for a long period of time. The work may be done at

Off shoring is the most common

Off shoring is the most common model of outsourcing in which jobs are sent to another country, often where labour costs are lower.

BPO is the contracting of

BPO is the contracting of a specific business task, such as payroll or claims processing, to a third-party service provider. It is usually used as a c

Back office outsourcing includes internal business

Back office outsourcing includes internal business functions such as billing or purchasing.

Front office outsourcing includes customer

Front office outsourcing includes customer-related services such as marketing or technical support.