Consumer Rights
Madhya Pradesh Board · Class 10 · Social Science
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1. Consumer in the Marketplace
- Consumers buy goods and services for personal use.
- In a market, consumers are often weaker than sellers because they buy in small amounts and are scattered.
- Unfair trade practices include short weighing, charging hidden costs, selling adulterated goods, and giving false information.
2. Consumer Movement and COPRA
- The consumer movement in India began in organised form in the 1960s because of food shortages, hoarding, black marketing, and adulteration.
- Till the 1970s, consumer organisations mainly wrote articles and held exhibitions.
- The UN adopted Guidelines for Consumer Protection in 1985, which became the international foundation of the movement.
3. Six Rights of Consumers
- Right to safety protects consumers against goods and services hazardous to life and property.
- Right to information means details like ingredients, price, batch number, date of manufacture, expiry date, and manufacturer address must be given.
- Right to choice means a consumer can choose whether to continue receiving a service or buy a product.
4. Cases Showing Consumer Rights in Action
- Reji Mathew suffered because of improper anaesthesia during a tonsillectomy in a private clinic in Kerala.
- His father first filed a complaint for Rs 5,00,000 in the State Consumer Disputes Redressal Commission, but it was dismissed for insufficient evidence.
- The National Commission in New Delhi held the hospital responsible for medical negligence and directed payment of compensation.
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