Chapter 11 of 20
Revision Notes
Outsourcing — Revision Notes
NIOS · Class 10 · Business Studies
Outsourcing revision notes for NIOS Class 10 Business Studies: 4 topics in quick points. Part of the NIOS Class 10 Business Studies syllabus.
73 questions30 flashcards5 concepts
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Key Topics to Revise
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1. Meaning and Basic Idea of Outsourcing
- Outsourcing means contracting a task, operation, job, or process to another party for a significant period of time.
- The task could have been done by employees within the company, but it is assigned outside.
- Outsourcing functions can be performed on-site or off-site.
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2. Business Process Outsourcing
- Business Process Outsourcing is the contracting of a specific business task to a third-party service provider.
- It is usually done as a cost-saving measure.
- Companies use BPO to maintain their market position.
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3. Advantages of BPO
- BPO cuts operational costs considerably and can result in huge profits.
- It increases customer satisfaction and customer retention.
- It helps increase productivity.
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4. Knowledge Process Outsourcing
- KPO is a new phenomenon picking pace in India.
- It is the upward shift of BPO in the value chain.
- KPO focuses on knowledge expertise, not only process expertise.
Get complete notes with diagrams and examples
Full NotesKey Concepts
Outsourcing means giving work that couldOff shoring is the most commonBPO is the contracting ofBack office outsourcing includes internal businessFront office outsourcing includes customer
Frequently Asked Questions
What are the important topics in Outsourcing for NIOS Class 10 Business Studies?
Key topics in Outsourcing include Meaning and Basic Idea of Outsourcing, Business Process Outsourcing, Advantages of BPO, Knowledge Process Outsourcing. Study these first, then practise questions on each for the NIOS Class 10 board exam.
How should I revise Outsourcing for the NIOS Class 10 board exam?
Learn the core ideas first, then work through the 73 practice questions on Outsourcing. Revise definitions regularly and use flashcards for quick recall before the exam.
Sources & Official References
Content is aligned to the official syllabus. Refer to the board website for the latest curriculum.
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