Business Communication — Chapter Summary
ICSE · Class 12 · Business Studies
Summary of Business Communication for ICSE Class 12 Business Studies. Part of the ICSE Class 12 Business Studies syllabus.
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Overview
Business communication is the process of sharing facts, ideas, opinions, and emotions to create mutual understanding. It is a two-way process in which both sender and receiver are necessary, and feedback completes the communication cycle. Communication supports management, teamwork, decision-making,
Key Concepts
Communication means exchange of facts
Communication means exchange of facts, ideas, opinions, or emotions by two or more persons to create common understanding. It is derived from the Lati
Communication is complete only when
Communication is complete only when the receiver understands the message and sends a response back. Feedback is the only way of judging the effectiven
Communication supports planning
Communication supports planning, decision-making, training, motivation, coordination, leadership, control, industrial relations, and corporate image.
The main elements are sender
The main elements are sender, encoding, channel, medium, receiver, decoding, feedback, storing, and retrieving. Sender creates the message, encoding t
Oral communication means communication through spoken
Oral communication means communication through spoken words. It is the most widely used method of communication and is fast, economical, personal, fle
Learning Objectives
- Understand the meaning and definition of communication
- Identify the elements of the communication process
- Differentiate between oral, written, gestural, visual, and audio-visual communication
- Distinguish between internal and external communication
- Explain formal, informal, horizontal, vertical, and diagonal communication
Frequently Asked Questions
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Sources & Official References
Content is aligned to the official syllabus. Refer to the board website for the latest curriculum.
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