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Chapter Summary

Outsourcing

ICSE · Class 12 · Business Studies

Summary of Outsourcing for ICSE Class 12 Business Studies. Key concepts, important points, and chapter overview.

70 questions35 flashcards5 concepts

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Overview

Outsourcing is a new trend in business. It means contracting out certain business functions and processes to an outside agency or third party so that the organisation can use the outside agency’s expertise and experience. The chapter also covers the main parties involved, the advantages and disadvan

Key Concepts

Outsourcing means contracting out certain business

Outsourcing means contracting out certain business functions and processes to an outside agency or third party. It is used to benefit from outside exp

Outsourcing involves the outsourced

Outsourcing involves the outsourced, the outsourcer, and the service provider. The outsourced is the external agency that agrees to perform certain fu

Outsourcing can bring cheaper services

Outsourcing can bring cheaper services, better quality through specialisation, and higher efficiency for the users. For the outsourced, benefits inclu

Business Process Outsourcing is the delegation

Business Process Outsourcing is the delegation of one or more IT enabled business processes to a third party that owns, administers, and manages the p

BPO involves contracting out

BPO involves contracting out, usually of non-core processes, to a third party. Sometimes a large multinational may set up a captive unit for core acti

Learning Objectives

  • Understand the meaning of outsourcing and its basic idea
  • Identify the three parties involved in outsourcing
  • Explain the advantages and disadvantages of outsourcing for each party
  • Differentiate between BPO and KPO
  • Understand the meaning and importance of Legal Process Outsourcing

Frequently Asked Questions

What are the important topics in Outsourcing for ICSE Class 12 Business Studies?
Outsourcing covers several key topics that are frequently asked in ICSE Class 12 board exams. Focus on the core concepts listed on this page and practise related questions to build confidence.
How to score full marks in Outsourcing — ICSE Class 12 Business Studies?
Understand the core concepts first, then work through the 70 practice questions available for this chapter. Revise formulas and definitions regularly, and use flashcards for quick recall before the exam.

Sources & Official References

Content is aligned to the official syllabus. Refer to the board website for the latest curriculum.

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All 22 chapters — ICSE Class 12 Business Studies Chapter Summary

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