Business Communication
ICSE · Class 12 · Business Studies
Flashcards for Business Communication — ICSE Class 12 Business Studies. Quick Q&A cards covering key concepts, definitions, and formulas.
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What is communication in business studies?
Answer
Communication is an exchange of facts, ideas, opinions, or emotions by two or more persons. It is not only sending messages but also creating mutual understanding. For example, a manager giving instru…
Why is communication called a two-way process?
Answer
Communication is called a two-way process because a message must be sent and also received and understood. The process is complete only when feedback comes back from the receiver. Without feedback, th…
What does the Latin word 'communis' mean, and how is it related to communication?
Answer
The word communication is derived from the Latin word 'communis', meaning common. This shows that communication creates a common understanding between people. The basic purpose is to share information…
State the definition of communication by Newman and Summers.
Answer
Communication is an exchange of facts, ideas, opinions, or emotions by two or more persons. This definition shows that communication is more than transmitting information; it also includes feelings an…
State Allen's definition of communication.
Answer
Communication is the sum-total of all the things one person does when he wants to create understanding in the mind of another. It is a bridge of meaning. It involves a systematic and continuing proces…
What is administrative communication according to Scott?
Answer
Administrative communication is a process which involves the transmission and accurate replication of ideas ensured by feedback for the purpose of eliciting actions which will accomplish organisationa…
Why is feedback essential in communication?
Answer
Feedback is the only way of judging the effectiveness of the message. It tells the sender whether the receiver understood the message as intended and whether the message had the desired effect. In fac…
What are the main elements of the communication process?
Answer
The main elements are sender, encoding, channel, medium, receiver, decoding, and feedback. The sender creates the message, encoding converts ideas into symbols or words, the channel connects sender an…
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