Business Correspondence — Chapter Summary
ICSE · Class 12 · Business Studies
Summary of Business Correspondence for ICSE Class 12 Business Studies. Part of the ICSE Class 12 Business Studies syllabus.
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Overview
Business correspondence means formal written communication between organisations or between an organisation and its stakeholders for professional purposes such as inquiries, orders, complaints, and agreements. It is a core part of business communication because it helps firms maintain contact, share
Key Concepts
Business letters widen contacts
Business letters widen contacts, share information, provide authoritative proof, maintain records for reference, build goodwill, and create a lasting
The heading contains the firm’s name
The heading contains the firm’s name, address, telephone number, telex number, fax number, and e-mail address. Printed letterheads are commonly used,
The date is typed two spaces
The date is typed two spaces below the heading on the right-hand side, with month and year written in full and no ordinal suffix. Reference numbers he
The inside address gives the full
The inside address gives the full name and address of the person or firm receiving the letter. When a firm’s name contains a personal name, Messrs is
The salutation is the greeting
The salutation is the greeting of the addressee and is written two spaces below the inside address. Dear Sir/Dear Madam is common in business correspo
Learning Objectives
- To understand the meaning and need of business correspondence
- To identify the functions of business letters
- To learn the main elements and components of a business letter
- To distinguish between important types of business letters
- To understand the structure and purpose of application, interview, appointment, enquiry, quotation, order, reference, complaint, and resignation letters
Frequently Asked Questions
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Sources & Official References
Content is aligned to the official syllabus. Refer to the board website for the latest curriculum.
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