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Syllabus

Outsourcing — Syllabus

ICSE · Class 12 · Business Studies

What Outsourcing covers in ICSE Class 12 Business Studies: 4 topics, for the 2026-27 session. Part of the ICSE Class 12 Business Studies syllabus.

70 questions35 flashcards5 concepts

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4 Topics · ICSE Class 12 Business Studies · 2026-27

Topics in Outsourcing

1

Concept of Outsourcing

  • Outsourcing means contracting out certain business functions, processes, etc. to an outside agency or third party.
  • It is done to take advantage of the outside agency's expertise and experience.
  • To outsource means to engage the services of an outside agency to manage, operate and deliver one or more business functions or processes.
2

Parties Involved in Outsourcing

  • Outsourcing involves three parties: the outsourced, the outsourcer, and the service provider.
  • The outsourced is the external agency which agrees to perform certain functions and processes.
  • The outsourcer is the organisation which engages an external agency to perform some functions and processes.
3

Advantages and Disadvantages of Outsourcing

  • Outsourcing offers cheaper services because dealing in one kind of service on a large scale makes cheap service available.
  • Specialisation in a single service has a positive effect on quality.
  • Outsourcing increases the efficiency of users by letting them concentrate on their major business.
4

Business Process Outsourcing BPO

  • BPO stands for Business Process Outsourcing.
  • Business Process Outsourcing is the delegation of one or more IT enabled business processes to a third party that owns, administers and manages the business process according to a defined set of metri
  • BPO is the contracting out of a company's in-house process to a preferred vendor with a high quality level in a particular task area.

Key Concepts

Central concept: Outsourcing as a new trend in business

Concept of outsourcingParties involved in outsourcingAdvantages and disadvantages of outsourcingBusiness Process Outsourcing BPOKnowledge Process Outsourcing KPOLegal Process Outsourcing LPOServices covered under BPOServices covered under KPO

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Frequently Asked Questions

What are the important topics in Outsourcing for ICSE Class 12 Business Studies?
Key topics in Outsourcing include Concept of Outsourcing, Parties Involved in Outsourcing, Advantages and Disadvantages of Outsourcing, Business Process Outsourcing BPO. Study these first, then practise questions on each for the ICSE Class 12 board exam.
How should I revise Outsourcing for the ICSE Class 12 board exam?
Learn the core ideas first, then work through the 70 practice questions on Outsourcing. Revise definitions regularly and use flashcards for quick recall before the exam.

Sources & Official References

Content is aligned to the official syllabus. Refer to the board website for the latest curriculum.

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