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Outsourcing

ICSE · Class 12 · Business Studies

Complete topic list for Outsourcing in ICSE Class 12 Business Studies. Key concepts, sub-topics, and what to focus on for board exams.

70 questions35 flashcards5 concepts

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4 Topics · ICSE Class 12 Business Studies

Topics in Outsourcing

1

Concept of Outsourcing

  • Outsourcing means contracting out certain business functions, processes, etc. to an outside agency or third party.
  • It is done to take advantage of the outside agency's expertise and experience.
  • To outsource means to engage the services of an outside agency to manage, operate and deliver one or more business functions or processes.
2

Parties Involved in Outsourcing

  • Outsourcing involves three parties: the outsourced, the outsourcer, and the service provider.
  • The outsourced is the external agency which agrees to perform certain functions and processes.
  • The outsourcer is the organisation which engages an external agency to perform some functions and processes.
3

Advantages and Disadvantages of Outsourcing

  • Outsourcing offers cheaper services because dealing in one kind of service on a large scale makes cheap service available.
  • Specialisation in a single service has a positive effect on quality.
  • Outsourcing increases the efficiency of users by letting them concentrate on their major business.
4

Business Process Outsourcing BPO

  • BPO stands for Business Process Outsourcing.
  • Business Process Outsourcing is the delegation of one or more IT enabled business processes to a third party that owns, administers and manages the business process according to a defined set of metri
  • BPO is the contracting out of a company's in-house process to a preferred vendor with a high quality level in a particular task area.

Key Concepts

Central concept: Outsourcing as a new trend in business

Concept of outsourcingParties involved in outsourcingAdvantages and disadvantages of outsourcingBusiness Process Outsourcing BPOKnowledge Process Outsourcing KPOLegal Process Outsourcing LPOServices covered under BPOServices covered under KPO

Frequently Asked Questions

What are the important topics in Outsourcing for ICSE Class 12 Business Studies?
Outsourcing covers several key topics that are frequently asked in ICSE Class 12 board exams. Focus on the core concepts listed on this page and practise related questions to build confidence.
How to score full marks in Outsourcing — ICSE Class 12 Business Studies?
Understand the core concepts first, then work through the 70 practice questions available for this chapter. Revise formulas and definitions regularly, and use flashcards for quick recall before the exam.

Sources & Official References

Content is aligned to the official syllabus. Refer to the board website for the latest curriculum.

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All 22 chapters — ICSE Class 12 Business Studies Syllabus

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