Staff Morale
ICSE · Class 12 · Business Studies
Flashcards for Staff Morale — ICSE Class 12 Business Studies. Quick Q&A cards covering key concepts, definitions, and formulas.
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What is staff morale?
Answer
Staff morale refers to the mental condition or attitudes of individuals and groups in an organisation. It is reflected in employee enthusiasm, loyalty, and willingness to cooperate for organisational …
Define morale according to Theo Haimann.
Answer
Theo Haimann defined morale as: 'The state of mind and emotions, affecting the attitude and willingness to work, which in turn affects individual and organisational objectives'. This definition shows …
Define morale according to William Spriegel.
Answer
William Spriegel defined morale as: 'Cooperative attitude or mental health of a number of people who are related to each other on some basis'. The definition stresses cooperation and the mental well-b…
Why is morale called a group phenomenon?
Answer
Morale is a group phenomenon because it is the sum total of employees' attitudes, feelings, and sentiments. It forms a common group attitude and is not just the feeling of one person.
Is morale a fixed state or a changing one? Explain.
Answer
Morale is dynamic and long-term. It cannot be built overnight and needs continuous effort from management. It changes with job conditions, leadership, and employee experiences.
Why is morale described as a relative or neutral concept?
Answer
Morale is not simply present or absent. It must be described as high or low. A group can have strong morale or weak morale, but morale itself is a relative condition.
What does it mean when morale is contagious?
Answer
Morale is contagious because employees transmit their attitudes to one another. Positive attitudes can spread through a group, and negative attitudes can also spread easily.
Why is morale difficult to measure directly?
Answer
Morale is intangible and subjective, so it cannot be measured directly. It is usually judged through indirect signs such as absenteeism, turnover, grievances, and employee behaviour.
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